Jimmy Cabrera, CSP - Professional Speaker

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Straight Talk About Customer Loyalty
Customers Want To Come Back <> Will You Let Them?
What's In It For... "Them?"
"Customers not only want to be treated fairly, nor do they want to just settle for good service. They are demanding excellent customer service with a smile."  — Jimmy Cabrera, CSP
Brief Summary
Selected Points & Benefits
Consider the following: Any investment we make in teaching members of the company how to treat customers will out perform all other investments we make for the organization. Companies need to realize that it takes happy and skilled personnel to create and support a quality customer service environment.

Thoughts and questions we must consider in evaluating the service we provide our customers:

1.) The present attitude of all members of the team will determine future of the company.
2.) Is our environment boring or are we having fun serving our customers?
3.) When we say that we are there for the customer, are we?
4.) Never assume that everyone understands what is expected of him or her.
We must answer our team's desires to perform by providing the tools they need to do the right thing every time. Much can be accomplished by helping each member of the team to become more self-managed, skilled, and accountable. As a result we will ensure commitment, loyalty, and a sense of empowerment throughout the organization.

This program will focus on effective ways to foster positive company cultures that will demand nothing but the best from everyone. Participants will learn how to build customer relationships that will allow the customer to return with a "Smile."

You Will Learn
What it means to have fun and how 'Attitude' plays a significant role in building strong customer relationships...
It is all about customer loyalty, your competition, and the bottom line… The real competitive edge...
How every member of the team contributes to losing or securing customer loyalty...
How to coach, partner, and connect with all customers to ensure repeat business...
How to make it easy for a customer to want to do business with your team and company...
How to deal with various situations that does arise in working with all customers...
How to listen to the customer and allow them to teach us how they want to be served...
How to motivate our teams for top performance and commitment to the process...
That we have both the internal and external customer. Finding ways in keeping both involved and committed to each other...
How to develop a customer service system where the customer is not just willing to come back, but wants to come back at any cost...
Program Length <> Keynote to Workshops <> Custom Designed for Your Group & Meeting
Success Through Excellence
1827 Roanwood Drive  •  Houston, TX 77090
(281)537-0032  •  fax (281)677-4205
e-mail:
Certified Speaking Professional
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